Freelancing and Keeping Customers Happy

Posted by admin on June 4, 2011 in Freelancing |

Freelancing to the Client’s Satisfaction

Crucial to the success of all Startup Business Ideas is the notion of providing top class customer service. Fail to keep your customers happy and you won’t see them come back – even worse they can warn other people off from using your services, it’s easy to see why this can lead to the failure of a business. Freelancing is a business where customer satisfaction is of utmost importance.

Customer Service is King
You could be selling flower pots, or you could be a cashier in a supermarket – the one thing that drives business and repeat customers is customer service. Customer service is everything and as a business you want to have that base covered at all costs. Your customers, or clients, in the world of freelancing can be a demanding bunch, but keeping them happy is essential to you getting more work. Keeping them happy can lead to repeat work; if you’ve worked with them before you’re more likely to get things right the first time on future projects.

Customer service for a freelancer doesn’t involve refunding products or dealing with shouting customers complaining like in other sectors; customer service in freelancing is related more to revisions of work, and providing it in a timely manner. Most customers will give you a creative license to complete the job for them – but amendments are part and parcel of freelancing, so don’t get angry or upset if significant amounts of time have to be spent sprucing up work.

Be Fair Price Wise
Don’t go making claims that you can complete work to a standard you can’t, don’t pretend you’ve got skills that you don’t really have. Don’t charge customers more than what is fair for your service – be frank and upfront about the skills you bring to the table; honesty is the best policy.

If you make bold claims and simply don’t deliver a customer may refuse to pay – which is very bad for business. Startup business ideas all require honesty and integrity, none more so than freelancing. Win the trust of your clients by providing great work at unbeatable prices – you can guarantee they will be back for more.

When it gets to a point where you can start outsourcing some work to other individuals it’s imperative you instill your values into them; quality work delivered in a timely manner. Fail to do so, and it’s your reputation that can take a hit. Don’t go forwarding outsourced work straight on to your clients either – make sure you check it first, if it doesn’t adhere to your standards, don’t turn in the work.

A reputation for excellence pays! You can soon start up your own website offering freelancing services like article writing and website design if you gain a good customer base. Gain a good reputation and you can advertise your site through good reviews from previous customers. There’s a lot of money to be made through freelancing; if you can drive customers and traffic to your site, you’ll have plenty of demand for your services. The more customers you get the more work you can take on and outsource, making you more money. As startup business ideas go, freelancing is a good bet. Remember though; you’ll need patience in abundance, and an eye for detail.

Find out about Six-Figure Freelancing: The Writer’s Guide to Making More Money. If you’re looking for the Quickest Way to Do Tangible Work and Earn Actual Income Online this is for you. Online writers are needed by the thousands. Check out Elance, Freelancer or ODesk; ;those are just a couple of the sites.

Photo courtesy of Renjith Krishnan Free Digital Photos Net

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